FAQ – Harriet Wright Designs

Check out our Frequently Asked Questions below. If you still need help please contact us.

SHOP CLOSURE

When is Harriet Wright Designs closing?

After almost 10 years, Harriet Wright Designs will be closing permanently later this year

Our 25% off Closing Sale will run until 19th October, after which the website will temporarily close while we finish outstanding orders and complete a full stock count

We plan to reopen at the beginning of November for one final sale, featuring all remaining stock. Once these items are gone, they won't be restocked

We'll share exact dates for the final sale a little closer to the time 🤍

Is everything 25% off?

Everything in the shop is automatically 25% off! This discount will be added at checkout - no code needed!

Will products be restocked?

Everything is while stocks last, although we may occasionally add remaining stock as we work through the studio. Majority of items will not be restocked

I've already placed an order - will I still receive it?

Absolutely yes. All orders are being processed as normal!

Will processing times change?

Closing-sale demand may mean dispatch takes a little longer and the current turnaround. Timelines will be displayed at the top of our website

What happens to my subscription?

September 1 was the final subscription payment. All active subscriptions are being automatically cancelled and no further payments will be taken. Final subscription orders will still be fulfilled normally.

What happens to the 2026 Advent?

Advent is going ahead exactly as planned. Orders are unaffected by the closure and will be produced/dispatched as scheduled

Can I use gift cards/store credit/reward points?

If you have HWD reward points saved, don't worry - you'll still have the opportunity to use them before we close!

Reward points can continue to be redeemed until Harriet Wright Designs closes permanently later this year. Any unused points will expire once the shop closes and unfortunately won't have a cash value or be transferable afterwards.

If you've been saving your points, we'd recommend using them sooner rather than later, as products will not be restocked once they sell out 🤍

Any valid Harriet Wright Designs gift cards can continue to be used while the shop remains open, including during our closing sales.

Gift cards will no longer be redeemable once Harriet Wright Designs closes permanently later this year, so please make sure you use your remaining balance before our final shop closure 🤍

Shipping

Where do you ship to?

We ship internationally! Each week we send packages to lots of destinations worldwide

EU Orders & Import Taxes

Due to EU import regulations, orders shipping to EU countries are currently limited to £125 per order

This allows us to continue collecting VAT at checkout via IOSS, helping to avoid additional customs charges on delivery for most EU customers

If your order exceeds this limit, shipping options may no longer appear at checkout. In this case, we recommend placing multiple smaller orders.

Please note that some postal services may charge a small handling fee (typically around €3) for processing your parcel

How long does shipping take?

Shipping is dependant on where you are based but our guidelines from Royal Mail are: 1-3 days for UK & 1-3 weeks for international

How do I track my order?

If you have selected tracked shipping at checkout we will send a shipment email including all tracking information

Where is my order?

If you suspect your order is lost please contact us! If you order is tracked we can replace or resend. Please note, orders with standard shipping cannot be resent or refunded - we highly recommend tracked shipping

International Charges

Buyer is responsible for any fees, customs or tariffs for international shipping. Customs fees vary depending on country and item cost (sale price isn't always taken into consideration). Once we have shipped your order Harriet Wright Designs is not responsible for any customs charges. Please take VAT & custom costs into account when purchasing

Please note - IOSS cannot be used on recurring subscriptions. We recommend purchasing bundle as a one off to ensure VAT can be paid at checkout

My order hasn't arrived!

If you order hasn't arrived within the expected timeframe, please let us know!

If due to issues with address or not being collected your package is returned to us, we will need to charge for the resend

ORDERS

Can I cancel my order?

If you wish to cancel your order the request must be made within 24 hours of ordering, after 24 hours the order cannot be cancelled. As these items are made to order we cannot accept returns or exchanges. If there is an issue with your order please contact us and we will do our best to solve.

During sales & presales all orders are final and cannot be cancelled or changed (this overrides our usual 24 hour cancellation policy)

Can I edit my order?

Once an order has been placed it cannot be edited or changed. Please make sure your address is correct and you are purchasing the correct items at checkout. If an order is returned to us due to issues with the address or not being collected at sorting office you will need to cover the cost of tracked shipping for a resend

I've placed multiple orders, can I combine them?

Unfortunately we cannot combine orders

Sale terms and conditions

All sales placed during discounted times are final. Orders cannot be changed or refunded. If freebies are offered for a certain discount, this will be after discount and before shipping. Codes can be used on all items in the shop apart from when the listing specifies otherwise

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